Cancellation, Return and replacement or Refund Policy
Mera Lapy (A unit of Smart Infotech Computer) believes in fair trade and will do everything to assist its
customers to the farthest possible extent. We have an easy cancellation, return and refund policy. To
understand it better, please refer to sections below.
Order Cancellation
An order can be cancelled within 24 hrs under following situations, by customer:
Order placed by mistake.
Items in the Order are no longer needed.
An order can be cancelled under following situations, by Mera Lapy (A unit of Smart Infotech Computer):
COD Order remains unconfirmed due to no response from customer during validation (before
dispatch)
Items in an order have gone out of stock.
Order seems fraudulent.
Return & Replacement Policy
Mera Lapy (A unit of Smart Infotech Computer) offers 15-days return policy on all the products, except
where categorically mentioned otherwise. More details on this policy are explained below.
Products can be returned within 15-days from the order delivery date, if:
Dead-on-arrival (DOA).
Defective products (not working as per product documentation).
Wrong product got delivered to you than what you had order.
In the rare event that you receive a physically damaged product, please create a replacement / return
request within 24 hours of order delivery. Raising a replacement / return request any time after 24 hours
of order delivery will result in your replacement / return request being rejected. (Please email us at
support@meralapy.com).
Replacement Clause
All physically damaged, dead-on-arrival (DOA), or defective products are eligible
for a free replacement by Mera Lapy (A unit of Smart Infotech Computer), should a customer choose
replacement over return.
Replacement request for physically damaged products must be created within 24 hours of order delivery.
Please keep the product items in original condition, with brand outer box, MRP tags/stickers intact, user
manual, warranty cards and all original accessories in manufacturer packaging for a successful return.
A refund approval / replacement dispatch will initiate after the original product:
Reaches back our warehouse.
Arrive in good condition (unless where it was delivered in damaged or defective condition).
All products for return / replacement will be tested under the supervision of an expert technician chosen
by Mera Lapy to ensure zero error return / replacement. Return / replacement request against a product
which is found to be functioning well as per its product documentation, will be rejected.
Refund Policy
Refund is applicable if:
Order was Cancelled (within 24 hours), and was not dispatched yet.
Order was successfully returned as per Return Policies.
We endeavor to initiate an eligible refund within 3-4 business days. Further, it may take additional 3-7
working days for the banks to process the return initiated.
If the payment was made through our payment gateway, then it will be refunded in same account. In case
of BANK TRANSFER and COD orders, refunds will be processed only in buyers bank account with
NEFT/RTGS. Refunds in any case usually take a working week to reflect in bank account. We appreciate
your understanding and patience in this matter.
You will be notified when refund has been initiated by us. In case of any refund discrepancies, we may
request you to share with us your bank statement and/or follow up with your bank.
For any further clarity or issues to be reported, please reach us via ‘Contact Us’ page or email us at
support@meralapy.com.